INTERNATIONAL ORDER - FAQ'S
Q1: What is an international order?
A1: International orders are orders that are being shipped outside of the United States, including Canada. Even if you live within the United States, if your order is being shipped outside of the United States, it is still treated like an international order.
Q2: How do I place an international order?
- Click the 'Buy' button
- Click 'Update' after changing any quantities
- Click 'International Order' button located at the bottom of the shopping cart page
- Click 'Secure Checkout' button.
Q3: What if an item is out of stock or backordered?
A3: In the unfortunate event an item is out of stock or backordered, we will contact you via email. We do not call customers regarding this. It is the customer responsibility to reply to the email and specify exact preferences. If we do not hear from you, your order will most likely be cancelled.
Q4: Do you allow returns or exchanges for international orders?
A4: If you return or exchange an international order, you must contact us prior. It will depend on the items in the order.
Q5: Phone/Fax/Mail Order
3925 Schaefer Ave. Chino, CA 91710
Phone Order Line: (909) 718-9999 M-F 9am to 6pm PST
Fax Order Line: (909) 718-9887
please make it payable to: Happy Mall
Q6: Problems adding an item to the shopping cart
A6: If you are having trouble adding items to the shopping cart, it's probably because you have configured your browser not to accept cookies. We use cookie technology to track your requests and purchases. You will need to go to preferences in your browser and tell your browser to accept cookies. In Netscape, go to Preferences, select on the Advanced option and tell the browser to accept all cookies. In Internet Explorer, go to Preferences, select Cookies under Receiving Files and deselect Never Accept (change it to one of the three other options) and close preferences.
If you do not wish to keep this feature active, simply turn it off after the purchasing session.
Q7: Event Planning
A7: If you see an item on our website that would be excellent for your special event, please contact us about receiving a wholesale discount.
For large quantities with sufficient time frame, we can special order your item or customize it for you.
Q1: How long will it take for me to receive my order?
A1: International orders may take anywhere from 2 weeks to 2 months to reach their destination. If you need an international order by a specific date, you must contact us for a shipping estimate via UPS. We do not use United States Postal Service (USPS) for guaranteed shipping for international orders.
Q2: How much will shipping cost?
A2: Shipping for international orders will vary based on the dimensions, weight, and destination of the package. All orders are estimated and shipped via the United States Postal Service (USPS).
Upon placing an order, we will email you a shipping estimate. You may approve or disapprove of this rate. If you do not reply, we will not ship your order. As a courtesy, please let us know if you wish to cancel your order.
The minimum shipping cost for international orders is $7.50 USD. If the shipping does not cost more than this, we will not ask for your approval.
Q3: What shipping methods to you offer?
A3: We ship via the United States Postal Service (USPS) and give all shipping estimates based on USPS. In special rush-order cases, we may ship via UPS.
Q4: Can you rush my order?
A4: We do not recommend rushing international orders due to high cost. If you willing to pay the high shipping rate, we offer expedited shipping via UPS. We will give you an estimated shipping cost based on the package dimensions and destination of the package.
Q5: How can I track the status of my order?
A5: International orders are very difficult to track. Once your order has been shipped, it is up to the receiving country to provide any tracking information. We can only verify that we have shipped the package.
Q6: What if the package goes undelivered?
A6: In the event that UPS or USPS cannot deliver an order due to an incorrect address provided by the customer, the package will be sent back to our warehouse. You will be charged for shipping once more if you wish to have the package re-sent. It is the customer's responsibility to provide a correct address.
If a packing has still not been delivered 2 months after the shipment date, please contact us.
Q7: Is a shipping estimate in USD value?
A7: Yes, international orders are quoted in USD value. We do not quote shipping estimates on any countries monetary denominations.
Q1: Is your website secure?
A1: Yes, we use a certified secure and approves website via authorize.net. There is a link at the bottom of our website page that confirms this.
Q2: How do you use my information?
A2: We require an email address and telephone number for all orders in the event that we need to contact the customer. We assure you that we do not sell or share any information.
Q3: Can I provide links to your website?
A3: Yes, if the content of your website is targeted to the general public and for noncommercial use, you may provide a link to our website.
Q1: What forms of payment do English-Teapots accept?
A1: We accept Visa, Mastercard, American Express, Discover. In the event you would like to pay via check or Pay Pal, you must contact us for instructions. Please do not send a check or use Pay Pal without prior authorization.
For international orders, we also offer wiring money into our bank account. You must contact us for instructions prior to doing so if you wish to use this method.
Q2: Can I pay in the monetary form of my country, such as euros, yen, or pesos?
A2: No, we will only accept payment is USD value.
Q3: What if my payment card is declined?
A3: In the unfortunate event that your card is declined, we will contact you via the email provided on the order information. It is the customer responsibility to contact us once informed. We may ask for card expiration date, billing address, CID, and/or payment type via email. For your security, do not email your full credit card via email.
Q4: What if fraudulent card activity is suspected?
A4: If we suspect fraudulent card activity on any orders, we reserve the right to deny the order. If the billing and shipping address do not match, your card may be declined.
Q1: Can you tell me how much a product is worth or the origins of an item I own?
A1: No, we do not provide appraisal information, do not have information on any products other than what we carry on our website, and do not give referrals to other companies. If you contact us seeking this information, we will likely not reply.
Q2: Do you offer discounts?
A2: We may offer discounts depending on the order quantity, shipment destination, and the dimensions of the package. It is not guaranteed we may be able to provide a discount. Please contact us for discount information.
Q3: Do you sell wholesale?
A3: No, we are not a wholesale company.
Q4: Do you offer samples of items?
A4: No, we do not offer item samples. If you plan to order a large quantity of products and are unsure if you will be satisfied with the product, we recommend ordering one before placing a large order.
Q5: Do you have a catalogue?
A5: No, we do not have a catalogue. Our complete inventory of the items we sell are displayed on our website.
Q6: Are the mugs and china offered on your site microwave safe?
A6: Yes, if it does not have any gold and/or silver lining on it. If you are unsure, please do not hesitate to contact us.
Q7: What if I need more information than what it listed on the website regarding a product?
A7: If you wish to receive more specific information regarding a product, you may contact us. We will respond to emails in a very timely manner.
For all other questions or concerns not addressed, please contact us via email or by calling (909)718-9999.