FAQ for US Customers

A1:Please place your order online via the shopping cart. If an item is unavailable, it will say 'sold-out' or not be available to purchase. When you are ready to check out, enter your zip code and click 'submit'. You will be prompted to billing and shipping information after.

A2: We recommend customers place all orders online to ensure that the information provided is correct. In the event you need additional assistance and would like to place your order by phone, please call us at (909)718-9999.

A3: Yes, we offer expedited shipping. However, you must contact us. Standard shipping rates do not apply for rushed orders. We will give you an estimated shipping cost based on the package dimensions and destination of the package.

A4: In the unfortunate event an item is out of stock or backordered, we will contact you via email. We do not call customers regarding this. It is the customer responsibility to reply to the email and specify exact preferences. If we do not hear from you, your order will most likely be cancelled.

A5: In the unfortunate event an order is damaged or incorrect, please contact us immediately. We will work accordingly to meet your needs regarding this.

A6: Yes, we allow both returns and exchanges with authorization within 30 days of purchase, with the exception of some merchandise. You must contact us prior to returning or exchanging. Failing to do so may result in a denial of either a return or exchange or charging of a re-stocking fee. ] If you are given approval to return or exchange, we will contact you with specific information on how to send the package back to us.

A7: We accept Visa, Mastercard, American Express, Discover. For check, please place your order online and select "Prepaid Check" as the payment type. We will contact you for details after we received your order.

A8: If you see an item on our website that would be excellent for your special event, please contact us about receiving a wholesale discount. For large quantities with sufficient time frame, sometimes we may able to special order your item or customize it for you.

A9: Orders are typically shipped within two business days of being placed, with the exception of Saturdays and Sundays. However, this is not a guarantee. It is your responsibility to make sure that you allow enough time for your order to be delivered. Orders within the United States may take up to six to ten business days to arrive, depending on the delivery destination. Puerto Rico, Hawaii, and Alaska may take longer and require additional shipping charges. Please contact us if you require a faster shipping method.

A10: We ship via the United States Postal Service (USPS) and UPS, depending on the weight and destination of the order. Smaller orders are shipped via USPS and larger orders are shipped via UPS.

A11: For orders within the United States: Once your order has been shipped, you will receive a confirmation email from the carrier it was shipped by (USPS or UPS). Click on the link they provide, and it will provide tracking information.

A12: In the event that UPS or USPS cannot deliver an order due to an incorrect address provided by the customer, the package will be sent back to our warehouse. You will be charged for shipping once more if you wish to have the package re-sent. It is the customer's responsibility to provide a correct address. If packages are being delivered to an apartment building, we recommend you inform the front desk or main office building to sign for the package. We are not responsible for packages that are stolen or misplaced within apartment complexes.

A13: Yes, we use a certified secure and approves website via authorize.net. There is a link at the bottom of our website page that confirms this.

A14: We require an email address and telephone number for all orders in the event that we need to contact the customer. We assure you that we do not sell or share any information.

A15: We accept Visa, Mastercard, American Express, Discover. For other payment types, please place your order online and select "Prepaid Check" as the payment type. We will contact you after we received your order for details.

• PayPal: After we received and confirmed your order, we will email you a link to PayPal for payment.
• Check: Please do not send a check or bank wiring without prior confirmation with us.

A16: In the unfortunate event that your card is declined, we will contact you via the email provided on the order information. It is the customer responsibility to contact us once informed. We may ask for card expiration date, billing address, CID, and/or payment type via email. For your security, do not email your full credit card via email.

A17: We only charge California sales tax for orders within California. We do not charge tax for other states.

A18: No, we do not provide appraisal information, do not have information on any products other than what we carry on our website, and do not give referrals to other companies. If you contact us seeking this information, we will likely not reply.

A19: We may offer discounts depending on the order quantity, shipment destination, and the dimensions of the package. It is not guaranteed that we can provide a discount. Please contact us for more information.

A20: No, we are not a wholesale company.

A21: No, we do not offer item samples. If you plan to order a large quantity of products and are unsure if you will be satisfied with the product, we recommend ordering one item first before placing a larger order.

A22: No, we do not have a catalogue. Our complete inventory of the items we sell is displayed on our website.

A23: Yes, unless the item has any gold and/or silver lining. If you are unsure, please contact us for clarification.

A24: If you wish to receive more specific information regarding a product, you may contact us. We will respond to emails in a very timely manner.

A25: Click here for California Prop. 65 information.

For all other questions or concerns not addressed, please contact us via email or by calling (909)718-9999.